JCM provides direct warranty and non-warranty repair and service on all JCM products through our Service/Repair department located in Las Vegas, NV. All serviced equipment is cleaned, calibrated, and quality tested prior to return shipment to our customers. JCM utilizes an SRA (Service Return Authorization) process to track all incoming and outgoing repair and service orders. Each order is assigned an individual unique SRA number. This allows JCM to ensure rapid receipt, processing, and tracking information on all orders. All Product serial numbers are tracked in a custom database, which enables the service/repair department to determine and track each products warranty. After a product has been repaired or serviced, JCM is able to offer all of our customers the remainder of the products original warranty or a ninety-day warranty, whichever is greater. JCM can offer this because we use only new replacement parts in our repair process. This ensures higher quality and greater operating life in our products. The service/repair department not only provides our customers warranty and non-warranty repair, but also offers product maintenance, preventive maintenance, and software upgrading. Service/Repair General Price List   Service Type Fees Description Services Service Charge/Hour $75.00 Units are inspected for worn or damaged parts, cleaned and calibrated. Software Upgrade $25.00 Service Only Unit/Model Upgrade   Service charge plus cost of parts (i.e. harness, cpu)        Unit/Model Fees Description - who and how is an exchange done? Warranty? Exchanges WBA Head $100.00 When the repair cost of a unit is above the exchange rate we do an exchange if the customer requests it. This is only honored providing all is intact and not missing any parts. Units that are within the standard JCM warranty are always repaired. All other units can be exchanged and they will be given a 90 day Exchange Warranty. All exchanges are to be received as a complete unit. WBA Transport $100.00 DBV-SS Transport $75.00 DBV-200 Head $90.00 TSP-02 $125.00 UBA Transport $200.00